General conditions
1. General provisions
We reserve the right to change, correct or add to the rules at any time without notifying the buyer;
The new rules take effect from the date of their placement in the online store. 4. Orders until the updated rules are executed according to the rules valid at the time of purchase;
The buyer has the right to buy in the online store if he is 18 (eighteen) years old, or 16 years old if he has received the permission of his parents or guardians;
2. Buyer's rights and obligations
The buyer, who has approved the rules specified in point 1.4, has the right to buy in the www.totorasa.lt electronic store;
The buyer has the right to refuse the contract of purchase and sale of goods with the electronic store, that is, to submit a request for a refund within 30 working days from the date of receipt of the goods;
The right to return the product is valid only if the criteria set out in the "Return of goods" section are met;
In the event of a change in the buyer's data, which was used during registration and during the order, the buyer must immediately inform the seller;
The Buyer's goods are reserved and the Seller undertakes to fulfill the sales contract from the moment when the buyer (a) after the sale is transferred to the "Successfully completed order" page and (b) receives a purchase confirmation e-mail. by mail;
When the seller sends the parcel, the buyer e-mails will receive a tracking number for your shipment by mail.
3. Ordering and payment of goods
After choosing the product, the buyer must enter his name, surname, address, phone number, e-mail, choose the delivery method and press "pay for the order";
The buyer can pay through the "Opay.lt" system, which integrates all Lithuanian banks and many foreign banks;
Only after receiving payment for the goods, the seller executes the sales contract.
4. Buyer's and seller's responsibility
The buyer is responsible for the correctness of the data when filling in personal data on the www.totorasa.com page. If the buyer provides incorrect data, the seller is not responsible for providing incorrect data and has the right to demand compensation from the buyer;
The seller is released from any responsibility in the event of losses, if the buyer was not familiar with the rules of www.totorasa.com at the time of purchase;
The parties are responsible for the violation of the sales contract in accordance with the procedure established by the legal acts of the Republic of Lithuania;
In the event that the buyer violates the rules stated on the page www.totorasa.com, the seller is not responsible for any damage or loss suffered by the buyer as a result of the violation of these rules. The seller is liable for damage caused to the buyer only if such damage or loss was understood by the seller and the buyer when concluding the contract.
5. Rights and obligations of the seller
The seller undertakes to enable the buyer to use the services provided by the stores;
The seller undertakes to comply with the points set out in the privacy policy;
The seller has the right to cancel the buyer's order at any time without giving a specific reason for the cancellation. The seller has the right to limit the purchase quantities or services provided;
The seller has the right to change product descriptions, prices and delivery and sales options at any time without notifying the seller. This clause does not apply to existing orders;
The seller undertakes to respect the buyer's right to privacy related to the buyer's personal information: address, phone number, e-mail address. by mail;
The seller does not guarantee that the product will meet the buyer's expectations. If the product did not meet the buyer's requirements, see the return policy;
The seller undertakes that when the conditions of the stock are changed, orders that have already been paid for will not be changed.
6. Price of goods
The seller has the right to change the prices of goods sold in the www.totorasa.com store at any time;
The prices in the www.totorasa.com store are indicated with value added tax (VAT);
The price of the goods, which the buyer undertakes to pay, is precisely indicated on the page of the purchase of the goods;
The seller has the right at any time, without notifying the buyer, to create and change various promotions, to change the conditions of these promotions or to terminate them. When exchanging shares, the price of the already ordered product will not change;
Promotions take effect from the announcement of the start and end of the promotion.
7. Third parties
The buyer is responsible for transferring his personal data to third parties;
If the store is used by a third party using the buyer's personal data, the seller considers that person to be the buyer and all the rules set forth in this document apply to him.
8. Delivery of goods
The seller must deliver ordered goods that are in stock to LPexpress within 2 working days;
The buyer undertakes to accept the goods himself. In the event that the buyer cannot accept the goods, and the goods are collected at the specified address, the buyer cannot make claims about the delivery of the goods to the wrong entity;
In all cases, the seller is released from responsibility for non-compliance with delivery deadlines, that is, if the goods are not delivered on time.
9. Return of goods
We have a 30-day return policy, which means you have 30 working days from receipt of the item to submit a return request.
To be eligible for a return, the product must be in the same condition as when you received it: (a) in its original packaging; b) with labels; c) intact, soiled or otherwise damaged; d) unworn; When returning an item, the buyer must return the invoice that the buyer received in the garment box.
Refunds will only apply to the price paid for the garment(s), meaning that shipping costs (both ways) are non-refundable and remain the responsibility of the customer.
After receiving the returned product, we will fully examine it and inform you about your right to a refund by e-mail. by mail no later than within 30 days of receipt of the goods you are returning and a completed return form.
If the buyer bought the product with a discount, the amount paid with the discount valid at that time is returned.
We do not apply refunds for goods that have been customized according to the individual requirements of the buyer or ordered according to an individual tailoring order.
You can always contact us for any return questions at info@totorasa.lt.
We will notify you as soon as we receive and verify your return and let you know if the refund has been approved or not. If approved, a refund will automatically be issued to the original payment method. Please note that it may take some time for your bank or credit card company to process and issue the refund.
We do not apply refunds for goods that have been customized according to the individual requirements of the buyer or ordered according to an individual tailoring order.
10. Goods and ServicesSome goods and services can only be accessed online, ie through the www.totorasa.com e-shop;
www.totorasa.com is committed to producing clothing that accurately reflects the clothing in photos or video presentations. The seller cannot guarantee that the color of the product seen by the buyer will correspond to the appearance of the product in the photos/video; format, due to different monitors, lighting and other factors.
11. Unauthorized Use
We prohibit the use of goods or products in the www.totorasa.com e-shop in order to:
Engage in illegal activities;
Violate international or domestic laws;
Discriminate or otherwise adversely affect persons who use this website because of their gender, sexual orientation, religion, skin color, origin or disability;
Spread misinformation/disinformation;
Use for sexual or other indecent purposes;
Clothing sold at www.totorasa.com is the property of TOTORASA. No part of this website may be reproduced or transmitted in any form or by any means without the prior written permission of TOTORASA.
12. Final Provisions
All disputes arising from the application of these rules shall be resolved by negotiation. If no agreement is reached, disagreements are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
TOTORASA manages all your personal information as securely as possible. Our policy ensures that your data is protected.
If you have questions that are not answered in this privacy policy or you want to know more, please contact us at info@totorasa.lt
13. Store owner information
www.totorasa.com e-mail shop owner Rasa Totoriūtė, individual activity number 980973
Address: Laisvės aleja 45-30, 44309, Kaunas
Contacts: phone no. +370 611 547 46